Shipping policy

# Shipping Policy

Thank you for shopping with Lunoveria. Please read our shipping policy carefully to understand how we process and deliver your order.

## Order Processing Time

All orders are processed within **1–3 business days** (Monday–Friday, excluding holidays) after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you via the email address provided at checkout.

## Shipping Time

Once your order has shipped, delivery typically takes **6–11 business days**, depending on your location.

| Region | Estimated Delivery Time |
|---|---|
| United States | 6–11 business days |
| International | May vary; additional transit time may apply |

Please note that delivery times are estimates and are not guaranteed. Delays caused by the carrier, customs, weather, or other events outside our control may occur.

## Shipping Rates

- Standard Shipping: **Free** on all orders

## Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.

You can also check your order status anytime via our **Track Your Order** page.

## Shipping Locations

We currently ship to the United States. 

## Customs, Duties, and Taxes (International Orders)

For orders shipped outside the United States, your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Lunoveria is not responsible for these charges. Please contact your local customs office for more information on charges that may apply.

## Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Lunoveria is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at [サポートメールアドレス] — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

## Lost or Missing Packages

If your tracking information shows your package was delivered but you have not received it, please:
1. Check around your delivery location and with neighbors or household members.
2. Contact your local carrier with your tracking number.
3. Contact us at [support@lunoviria.com] if the issue is not resolved, and we will help investigate.

## Questions

If you have any questions about our shipping policy, please contact us at:
📧 [support@lunoviria.com]

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*Last updated: [2026 8/4]*